Privacy policy

Privacy Policy At Wholesome Counselling Services.

We are committed to safeguarding your privacy.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Principles and applicable laws.

We aim to ensure that our clients feel secure entrusting us with their personal data.

1. Collection of Personal Information.

We collect personal information that is necessary for providing our counselling services effectively.

This includes, but is not limited to, your name, contact details, medical history, and other relevant health information. Information is primarily collected directly from you through consultations, forms, or correspondence.

In certain circumstances, with your consent, we may also gather information from external healthcare providers or family members.

2. Use of Personal Information.

The personal information we collect is used solely for the purpose of delivering tailored counselling services and ensuring the highest standard of care.

We may use this information for administrative tasks such as appointment scheduling and billing purposes.

Additionally, your information helps us to improve our services through evaluation and feedback channels.

3. Disclosure of Personal Information We understand the importance of confidentiality and do not share your personal information with third parties without your express consent unless required by law or necessary to protect against a serious threat to life or health.

In situations where disclosure is essential for coordinated care (such as referrals), it will be conducted strictly in accordance with legal requirements and ethical standards.

4. Security of Personal Information.

Wholesome counselling services implement robust security measures to protect your personal data from unauthorized access, alteration, or destruction. We utilize secure servers and encrypt sensitive data wherever possible.

Staff members are trained on confidentiality protocols to ensure your information remains private.

5. Your Rights

You have the right to access the personal information we hold about you and request corrections if necessary.

To obtain access or make an amendment request, please contact us directly through our provided communication channels. We endeavor to handle all requests promptly and courteously.

6. Changes to Our Privacy Policy.

We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation or operational practices. Any adjustments will be communicated through our website or direct correspondence where appropriate.